FAQs

Online Mediation

  1. Tell me more about on-line mediation.
    On-line mediation may be of particular interest to you if your business is online, if the parties are a great distance from each other, or if the issue involves multiple parties. Some mediators mediate through the use of email or private on-line discussion rooms. We discourage this approach in favor of newer technologies incorporating the use of teleconferencing packages that incorporate special negotiation tools adapted to on-line use.

  2. Isn't this more expensive?
    Yes. By far the best way to mediate a dispute is in person, even if it means making arrangements to travel some distance. Not only does it save time, but also you have the personal interaction with the other parties and the mediator. However there are many times and many situations where this simply is not possible. This is when we look at the other alternatives.

    Mediating through email is our least preferred on-line mediation process. First, it takes a lot of time to type everything to be stated and discussed. Secondly, there is no direct interaction. Then there are matters of faxing or scanning documents and waiting for everyone to receive his or her copies, verifying authenticity, re-faxing and re-scanning if changes are made to draft agreements, and so on. It can certainly be done, but it is time consuming and ultimately quite expensive.

  3. What is your new on-line technology?
    The Negotiators work with several highly advanced communications companies that offer exceptional pre-packaged on-line conferencing services. All each party has to do is have a telephone near his or her computer. We do the rest. Discussion is live, information is transmitted instantaneously to all parties, and each party is identified by a particular color for e-mail or typed correspondence. Messages can be sent to all parties, or you may choose to type a private message to only one or two of the participants…all while discussions continue. These are just a few of the services provided.

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The Negotiators is a mediation and and negotiations firm based in metro Atlanta, Georgia, serving the U.S. and Canada. Our mediators, negotiators and conflict management practitioners are highly experienced, well trained and extremely qualified to help resolve your personal or professional disputes.